
Belinda Tan
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Again, app failed early this morning. Showed fares as just a few dollars. Couldn't get any taxis. Tried calling in, waited till it sent me to operator, no response. Guess that app wasn't working, again. It's frustrating as we wait around and don't realise it's not working as it just shows it's searching. Really frustrating 😤 It fails repeatedly especially early in the mornings as its the 3rd time I've encountered in a year. Or your cabs cancelled. Want to support cab drivers also difficult.
7 people found this review helpful
ComfortDelGro Corporation Limited
28 May 2025
Dear Sir/Mdm, thank you for your feedback and we apologise for the experience encountered. We would like to investigate further and would appreciate it if you could provide us the incident details with your app review username and contact number at feedback@cdgtaxi.com.sg.

Andrew
Works some of the time. Pairing doesn't always work and is overly difficult to find a working QR code in the cab. There is no way to turn off promotion/advertising notifications. There is no way to find past/currently active promo codes if you've dismissed the notification. First impressions of the app UX is overly complicated, "Pay for Hail" must mean something locally, but as an outsider this is completely unclear that you need to go through there to pair with the ride.
1 person found this review helpful
ComfortDelGro Corporation Limited
10 January 2025
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.

Yun Feng Chow
Omg. Your app is crazy recently. One time it keeps saying something went wrong and I can't see my booking, then suddenly I have a ride but I already booked another as the app wasn't working. Then another time I booked the ride but there was none so I cancelled to get a ride from another app, then suddenly the ride appeared and I need to cancel again. I have the screenshots of both occurrences. Please check your app for bugs
29 people found this review helpful
ComfortDelGro Corporation Limited
5 March 2025
Dear Sir/Mdm, thank you for your feedback and we are sorry to learn about the experience that you have had with our app. We would like to investigate what went wrong and would appreciate it if you could email us the incident details and your app review username at feedback@cdgtaxi.com.sg.